World-leading brands Adobe, CVS Health, Prudential, the U.S. Department of Veterans Affairs and many more join impressive speaker lineup also featuring industry experts NPS creator Fred Reichheld and EX thought leader Josh Bersin

PLEASANTON, Calif.–(BUSINESS WIRE)–Medallia, Inc., the global leader in customer and employee experience, today announced a major update for Experience ’24, including actor, writer, producer and entrepreneur Mindy Kaling, three-time Super Bowl champion Steve Young, leading brands, inspiring agenda themes, and several industry experts set to take the stage. Medallia Experience ‘24 will bring together thousands of experience leaders and practitioners from around the world to Wynn Las Vegas February 5-7, 2024 for an incredible conference featuring breakthrough technology unveilings, networking opportunities, and more.

Aligned with the theme of pushing the boundaries of what’s possible, Kaling and Young will share their inspiring stories. After being a self-proclaimed “overlooked” student, Kaling became a fan favorite on The Office and earned an Emmy nomination for writing, and has since become one of the biggest names in entertainment. Young was nearly passed over at quarterback in college and went on to become a Hall of Fame quarterback and three-time Super Bowl champion.

Iconic global brands like Adobe, BSH Home Appliances, CVS Health, Prudential, the U.S. Department of Veterans Affairs and many more will share how they are redefining what’s possible in the experience space. Attendees will have the opportunity to choose from a variety of individualized content tracks that will provide clear takeaways to improve their businesses today and a road map to the future of customer and employee experience in the world of AI. Industry leaders, including NPS creator Fred Reichheld, Global Analyst and HR thought leader Josh Bersin, Forrester CX analyst Colleen Fazio and other renowned experts, will discuss the latest trends.

Medallia CEO Joe Tyrrell and Chief Product Officer Simonetta Turek will unveil Medallia’s game-changing generative AI capabilities, with its groundbreaking approach to generative personalization, enabling organizations to automate mundane tasks, democratize generative AI, and predict the needs of every customer and employee.

“Steve Young has defied the odds to become a leader on and off the field, while Mindy Kaling has broken barriers across industries with her work as a writer, producer, director, and actor,” said Joe Tyrrell, CEO at Medallia. “Like our customers, they understand what it takes to achieve greatness and we look forward to their inspiring stories at Medallia Experience. I am also excited to share our vision for the future, by launching new generative AI capabilities, customer-led best practices sessions, and unique networking opportunities with world-leading brands that will help every customer achieve the extraordinary.”

Kaling is an Emmy-nominated writer, producer, New York Times best-selling author, director, and actor. After her breakthrough character Kelly Kapoor on The Office, Kaling wrote, starred in, and produced The Mindy Project, and she now writes and produces the Netflix hit Never Have I Ever, a show based on her childhood. In 2022, Kaling was recognized by TIME magazine on their list of the 100 most influential companies for Kaling International, which she founded in 2012.

Young is best known for his 13 seasons with the San Francisco 49ers, a career that included three Super Bowl championships. He was a broadcaster for ESPN for over two decades and earned both his undergraduate and law degrees from Brigham Young University. Young is actively involved in business as the managing director of the Silicon Valley private equity firm HGGC, as well as philanthropy through his Forever Young Foundation.

For more information about Medallia Experience, visit

About Medallia

Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit

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Jenny Zehentner