Get real-life, practical guidance to understand IT service management as a quality system.

BURLINGTON, Ontario–(BUSINESS WIRE)–#ITSM–Working together with Professional Designations Corp (PDC) and industry experts, Pink Elephant announces an innovative IT Service Management Essentials certification course that will enable anyone working in IT or in roles that interact with IT to ensure their IT services are provisioned and supported to high standards of effectiveness, availability, and reliability – producing meaningful and expected results.

The content-rich course will provide participants with a real-life and practical view of the important elements their IT organization needs to effectively manage its core ITSM processes.

“There are at least a dozen different ITSM models that comprise the same building blocks of categories and processes we see in IT operations,” notes Pink Elephant President David Ratcliffe. “Our IT Service Management Essentials certification course addresses all the common processes familiar to anyone working in IT today.”

The three-day course focuses on IT service management as a quality system and addresses the major components of how IT strategy aligns with business strategy. Participants’ acquired knowledge will be reinforced through meaningful exercises and actionable solutions.

IT Service Management Essentials concentrates on the subset of 10 ITSM processes including incident, problem, and change management – and more – that are universal to all IT organizations and the underpinning processes involved with continual service improvements.

“What I like about our approach is we will be able to give participants very relevant and practical guidance on how to work in day-to-day operations no matter which model their organization may be aligned to,” says David.

Find out more about Pink’s new IT Service Management Essentials certification course and its available course dates. Register for this or other Pink Elephant courses at, or contact 1-888-273-PINK or

About Pink Elephant

We Lead the Way! A premier global training, consulting, and conference service provider, Pink Elephant has an undisputed reputation for leading the way. We’re proud of our pioneering and innovative spirit, which has enabled us to introduce and spearhead many revolutionary concepts and programs since our inception 40 years ago.

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Amy Woo

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Pink Elephant

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